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[VIDEO CALL EVENT] ENHYPEN 'THE SIN : VANISH'

⏰ Event Date & Time 2026. 03. 02 (Mon) 18:00 KST 📆 Entry Period 2026. 01. 12 (Mon) 11:00 ~ 2026. 01. 28 (Wed) 23:59 KST 📍Winner Announcement 2026. 02. 02 (Mon) 18:00 KST ~ (via Email) 🙋Winner 210ppl (30ppl per member) 🎁Participant Benefit hellolive Exclusive Unreleased Photocard


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ARTIST
ENHYPEN
提示

Delivery schedule: Shipment sequentially after early March



Identification Verification Notice


• For participation, you must bring a valid physical photo ID. Only physical IDs with a photo are accepted. If the applicant’s name does not match the name on the ID, participation in the event will not be permitted.


※ Valid forms of identification are:

- Korean Nationals: Passport, Resident Registration Card, Driver’s License, Youth Card (issued at community centers), Mobile ID (Government24, Ministry of the Interior & Safety & Korean National Police Agency, PASS)

- Non-Korean Nationals: Passport, Alien Registration Card (Issued by the Korean Government)


* IDs other than those listed above will not be accepted (student ID, copies, photos, resident registration certificate, etc.).

* Photos of IDs, printed copies, or screenshots of mobile IDs are not accepted. You may be asked to launch the official mobile ID app for verification.

* Only the physical ID that matches the information submitted during the event application—showing the name, date of birth, and photo—can be used for verification. Participation may be restricted if the information does not match.

* All IDs must be physical cards with valid (unexpired) expiration dates.

* If the photo attached to the ID does not resemble the participant or is damaged and difficult to verify, the ID will not be accepted.

IDs with information that cannot be identified will not be recognized as valid.

* For Korean nationals, the ID must clearly display a photo, full name, and date of birth (6 digits) and must be issued by a government authority.

* For ID issuance confirmation documents, the official seal of the issuing institution must be included, and personal details such as the photo, issuance number, and validity period must be covered with a transparent security sticker. Items suspected of forgery or alteration may not be accepted.

* If a participant entered the event using a name other than the English name on their passport, additional verification with an ID that includes both a photo and the non-English name may be requested at the venue. Please prepare accordingly.

* Additional questions or secondary verification may be required to prevent the use of transferred or forged IDs.

* In accordance with the ENHYPEN Fan Etiquette Rules, participants who violate fan etiquette during this event may be subject to restrictions on participation.

* Participants under the age of 14 must submit a legal guardian's consent at the time of application. If the participant is under 14 years old, please contact hellolive (cs@hellolive.tv). Please check all guidelines carefully to avoid any disadvantages.



Video Call Event Guidelines


• During this video call fan signing event, the “To.” name may be written only under the winner’s legal name.

• Requests or demands other than album signing are not permitted (e.g., drawings, postscript messages, etc.). If excessive, inappropriate, or uncomfortable requests or behavior toward the artist persist, the call will be terminated.

• For winners who purchased THE SIN : VANISH [FORBIDDEN Ver. / AFTERLIGHT Ver. / STORM Ver.], one album from the purchased versions will be signed.

• For winners who purchased THE SIN : VANISH (FUGITIVES Ver.), the artist will sign on a separately prepared paper. Please take note when applying.

• Signed albums or signed paper will be prepared on-site. They will be shipped together with the originally ordered albums after the event, so shipping may be delayed.

• To ensure the artist’s safety, an event staff member will supervise the session, and all video call sessions will be recorded. If, during the event, the winner engages in inappropriate behavior or sudden actions—including the use of profanity, vulgar language, sexual expressions, or defamation of the artist—the call will be forcibly terminated without prior notice. The recorded content will be handled as follows:

- Purpose of Collection and Use: Operation and management of the video call fansign event

- Items Collected and Used: Entire contents of the video call

- Retention and Usage Period: Within 7 days after the fansign event ends, or the preservation period required by relevant laws

* The collected personal information will be used solely for event operation and will be destroyed without delay once the purpose of use has been fulfilled.



Notice on Illegal Transactions


• This event is open only to the original applicant. If any transfer of participation rights to a third party or any illegal transaction is detected, the ticket may be revoked without refund.

• Any account involved in the illegal sale or purchase of tickets will be permanently deleted, and re-registration will not be allowed. Upon account deletion, all related tickets will also be invalidated.

• Please report any information related to illegal transactions to cs@hellolive.tv

. (Please note that no replies will be sent regarding submitted reports.)



Personal Information Collection & Provision Notice


• In accordance with the Personal Information Protection Act, applicants’ personal information will be collected and provided as outlined below.


Recipients of Personal Information: hellolive Inc., Belift Lab Inc., WEVERSE COMPANY Inc., HYBE Co.

- Collected items: Name, date of birth, contact number, email address, nationality

- Purpose of collection: Application for the video call event celebrating the release of ENHYPEN 'THE SIN : VANISH'

- Retention period: Information will be destroyed after the purpose of use has been fulfilled (within 7 days after the event ends)


Recipient of Personal Information: hellolive Inc.

- Collected items: Address, hellolive ID

- Purpose of collection: Operation of the video call event and product shipment for celebrating the release of ENHYPEN 'THE SIN : VANISH'

- Retention period: Information will be destroyed after the purpose of use has been fulfilled (within 7 days after the event ends)



Additional Information


• This notice is subject to change or cancellation without prior notice due to circumstances of the organizer or the artist.

• The event may be canceled, postponed, or modified depending on the situation, and the contents of event benefits may also change. In such cases, refunds or exchanges will not be available.

• Due to unavoidable circumstances, some members may be unable to participate. Notice of non-participation may be announced shortly before the event. No refunds or exchanges will be provided in such cases.

• The organizer shall not be held responsible for any issues arising from the following circumstances, which are deemed the customer’s responsibility:

- Returned shipments due to recipient-related reasons

- Failure to receive items due to incorrect application information

- Use of information for more than one person under a single account

• The organizer is not responsible for any disadvantages caused by failure to review the notice. For inquiries, please contact cs@hellolive.tv

视频通话

VIDEO CALL Guide VIDEO CALL Guide

活动应募

  • 购买商品时将自动参与活动应募,因此购买后不可取消及变更。
  • 在应募期间,如果使用多个订单号下单,将会自动合并计算。
  • 每个账户仅允许一名应募者进行应募,禁止代替应募或重复应募。
  • 应募者信息若存在任何差异,都将无法进行合并。

MY BOX确认

  • 可以在‘MY BOX’确认应募情况及中选结果。

安装手机APP

  • 视频通话只可在hellolive APP内参与。
  • 安装APP后,请务必允许使用摄像头和麦克风。
  • 活动开始前将发送推送通知,请在应用内设置中启用推送通知。

参与Test Call

  • 若未完成Test Call,将无法参与对应活动。
  • TestCall将在活动当日活动开始前进行。
  • 为进行本人确认,请准备在活动详情页中进行说明的身份证件。

连接视频通话

  • 只有在聊天室中等待到自己的顺序时,才能接入视频通话。
  • 仅允许单人通话,如有他人介入,通话可能会被强制终止。
  • 如果由于参与者的网络或设备问题导致通话无法连接或中断,将难以重新进行
  • 如果通话内容被判断为不当,通话可能会被强制终止。
配送
商品更换

配送

订购时注意事项

  • 每笔订单均单独发货,无法合并订单。
  • 如有中选者特典,特典将随首次订单一并寄送。

发货时间及运费

韩国境内
韩国境内: CJ 大韩通运

CJ 大韩通运

一般情况下,从发货到配送完成需要 2–5 个工作日,但由于收件地情况,可能会花费更长时间。 基本运费 3,000韩元 (如以其他货币支付,金额可能会根据实时汇率发生变动。) 订单满20万韩元以上时免运费。
海外
海外: FedEx

FedEx

一般情况下,从发货到完成配送需 3–7 个工作日,但因收件地情况,可能会需要更长时间。 国际配送费用根据目的地及包裹重量而有所不同。 如需查询运费,请将商品加入购物车并输入收货地址,系统将自动显示相应的配送费用。
  • 商品将在活动结束后统一发货。
  • 根据制作周期及内部情况,发货时间可能会产生变动。
  • Black Friday,公休日等特殊期间,配送可能会延迟。
  • 在配送国家的海关清关过程中,可能会出现配送延迟。

更改收货地址的方法

  • 支付完成 : 可在‘MY BOX’中直接修改收货地址。
  • 出货处理中 : 请通过客服确认是否可以修改收货地址。

预售

  • 如订购预售商品,将按照预定发货日期进行配送。
  • 请确认预售商品的预定发货日期。

关税∙税金

  • 关税及税费不包含在本公司价格内。根据您所在国家/地区的关税及税收政策,可能需支付额外的税费及手续费,本公司对此类额外费用不承担任何责任。请在购买前确认您所在国家/地区的关税政策。
  • 因关税未缴或拒绝缴纳而导致的退货,将不予退款。此外,配送及退货过程中产生的关税及退货手续费需由您自行承担。

配送产生问题时

  • 如因收件人不在、地址不完整或错误等原因导致配送问题,将不予退款,本公司不对已发货商品承担责任。由此产生的配送及退回费用由客户承担。发货后,请您定期查看配送状态。
  • 商品交由当地配送公司后,如发生配送问题,需与当地配送公司直接联系解决。

商品破损∙缺件∙错发

  • 如商品出现破损、缺件或错发,请在完成换货之前妥善保管商品及所有包装材料。
  • 换货申请期限为商品送达之日起 7 天内。
  • 申请换货时需提供包含配送包装的开箱视频。详细信息请参阅换货指南。

使用配送代理及出货服务提供商

  • 可使用转运仓地址,但在以下情况中,难以获得赔偿。
  • 配送延迟
  • 商品破损∙缺件∙错发
  • 其他赔偿相关问题
  • 如遇此类问题,请直接联系所使用的配送代理或出货服务提供商。

商品更换

申请期限

  • 瑕疵或缺件申报仅限于商品送达之日起 7 天内。

申请方法

申请模版

订单号 :

订购人姓名 :

订购人邮箱 :

用户ID :

瑕疵或缺件的商品及数量 :

请填写准确的商品名及版本。例: hellolive - 迷你1辑 hellolive / A版专辑遗漏 / 1张

商品更换申请原因 :

  • 请按照上述格式撰写邮件,并附上开箱视频发送至 cs@hellolive.tv
  • 为了进行商品更换,需要提供包括所有特典在内的商品开箱视频。
  • 若没有开箱视频,或视频经过剪辑、暂停、帧丢失等非原始状态,则无法受理更换申请。

拍摄开箱视频时的注意事项

  • 必须一次性拍摄完整的开箱过程,包括快递箱和商品,且不得进行剪辑或暂停。
  • 视频拍摄过程中,商品不得离开画面。
  • 视频中必须包含能够确认商品缺失或损坏的画面。
  • 必须拍摄运单,以便能够确认运单号码及收货信息(包括收件人姓名)。
  • 视频中必须包含确认开箱前盒子所有面(前、后及左右两侧)均未开封的画面。
  • 若运单或包装箱胶带被损坏,将无法受理更换申请。

其他注意事项

  • 专辑购买订单,必须能够确认专辑版本及组成物品的数量,方可申请更换。
  • 印刷过程中产生的轻微斑点或划痕不属于可更换的理由。
  • 外包装盒作为商品保护用包装,对于划痕、压痕或变色等情况,不接受更换。

小卡更换标准

  • 若在无光反射的情况下,小卡上艺人面部可用肉眼确认存在 5mm 以上的污渍、晕染、压痕、划痕等,且影响商品价值的情况,可申请更换。
  • 轻微色差或尺寸差异、背面污渍、晕染、压痕、划痕,以及小卡印刷过程中不可避免产生的横线等轻微瑕疵,不在可更换范围内。
  • 对于非艺人面部区域,如身体或背景出现的轻微划痕、压痕、灰尘等,由材质特性不可避免的微小痕迹,更换申请可能因库存情况而无法受理。
  • 选择您要购买的商品